Frequently asked questions (FAQ) - NB PARTS GmbH

1. Article compatibility

Are the spare parts compatible with my vehicle?

✔️ Please note the tables with restrictions in the offers!
✔️ If your vehicle is listed there, the spare part is compatible.
❌ If your vehicle is not listed or a restriction applies, the spare part is not compatible.

2. Order, payment & shipping

How will my order be shipped?

DHL (insured shipping)

What payment methods do you offer?

💳 Prepayment (bank transfer)
🛡️ PayPal
🏦 Klarna
📦 Amazon Pay

3. Return & exchange

My ordered goods are defective/incomplete - What now?

📞 Phone: +49 (9191) 3416 100
📧E-mail: shop@nbparts.de (subject: specify the receipt number!)

4. Product quality & origin

Where do the items come from?

🔹 Our items come from carefully selected production sites worldwide.
🔹 We work exclusively with suppliers who are certified in accordance with DIN ISO 9001 and ISO/TS 16949.
🔹 These standards guarantee the highest quality and safety requirements in production.
🔹 This enables us to offer our customers durable and reliable products.

5. Technical support & customer service

I'm not sure which spare part I need. What can I do?

📧 Send us the following information:
- Vehicle model
- Year of manufacture
- Motorization
- Pictures of the vehicle registration document, if applicable

6. Contact & support

How can I reach you?

📞 Phone: +49 (9191) 3416 100
📧E-mail: shop@nbparts.de

Opening hours:

📅 Monday - Thursday: 8:00 am - 5:00 pm
📅Friday: 8:00 a.m. - 3:00 p.m.